Introduction
This Privacy Policy ("Policy") describes how VipWin collects, stores, uses, and protects your personal information. By using the VipWin website and mobile platform, you agree to this Policy.
Your privacy is one of our highest priorities at VipWin. We collect only the data that is genuinely necessary to operate our services. Collecting unnecessary data or selling it to third parties for marketing purposes goes against our principles.
This policy was last updated in January 2026. VipWin operates under a Curacao eGaming license.
What Information Is Collected
VipWin only collects information that is essential for delivering its services. The categories are detailed below:
| Data Type | Example | Reason for Collection | Mandatory? |
|---|---|---|---|
| Identity-Related | Name, date of birth, national ID number | KYC verification, age confirmation | Yes |
| Contact Information | Phone number, email address | Account verification, notifications | Yes |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing | Yes |
| Technical Information | IP address, device information, browser type | Security & Fraud Prevention | Automatic |
| Gaming Data | Bet history, game preferences, login times | Service Improvement & Responsible Gaming | Automatic |
We never store your password in plain text – all passwords are kept in hashed format. Full payment card numbers are not stored on our servers either.
Use of Information
VipWin uses your information solely for the following purposes:
- Account Management: To enable login, verify identity, and maintain account security.
- Payment Processing: To process deposits and withdrawals accurately.
- Customer Support: To resolve your issues and provide support.
- Legal Obligation: To fulfil reporting obligations in compliance with licensing and AML regulations.
- Service Improvement: To analyze and improve the overall user experience.
- Fraud Prevention: To detect suspicious activity.
- Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.
What we don't do: Selling your data to advertisers, using it for third-party marketing purposes, or building profiles without your consent.
Security Measures
VipWin employs multiple layers of security to protect your data. Our technical protection standards include:
Security Level Assessment
- SSL-256 Encryption: Used for all data transfers, with protection equivalent to banking standards.
- Two-Factor Authentication (2FA): Mandatory OTP at login prevents unauthorized account access.
- Regular Penetration Testing: An external team of specialists conducts regular vulnerability assessments on our servers.
- Data Masking: Staff cannot view full payment details – only masked versions are accessible to them.
- Suspicious Login Alerts: You will be notified by SMS if a login is detected from an unrecognized device or location.
Cookie Policy
VipWin uses cookies on its website to enhance your experience and ensure services run smoothly. The types of cookies used are described below:
Cookies can be managed through your browser settings, but disabling essential cookies may cause some site features to stop working.
Your Data Rights
As a VipWin member, you have the following rights over your own data. Any request can be submitted through our support team.
You may request to see what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data unless we are required to retain it by law.
You can receive a copy of your data in a portable format.
You may request that we stop processing your data for specific purposes.
You may object to the use of your data in certain circumstances.
Request Process: Send any data rights requests to [email protected] or reach us via live chat. We typically respond within 30 business days.
Data Retention Period
VipWin does not retain your data longer than necessary. However, certain information must be kept for a specified period after account closure due to legal requirements:
- Transaction Records: 5 years after account closure (in accordance with AML regulations).
- KYC Documents: 5 years after account closure.
- Communication Records: 2 years from the last communication.
- Gaming Data: For the duration of active accounts; 2 years for inactive accounts.
- Device & IP Information: 90 days (for security purposes).
Minor Protection
VipWin strictly does not collect data from anyone under the age of 18. If a minor registers by mistake, their account and all associated data will be deleted immediately.
If you suspect a minor is accessing VipWin from your device, contact our support team immediately. For more information, Responsible Gaming Visit the page.
Privacy Contact
For any questions about our Privacy Policy or your data, please contact us through the following:
Notice of Policy Changes
VipWin reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified in advance via your registered email or a platform notification.
Continued use of the platform after any changes constitutes acceptance of the updated policy. Please check this page regularly to stay informed of the latest updates.
Related Policies: To learn more Terms & Conditions and Responsible Gaming Read the policy.